Updated: Wednesday, 21 October 2015

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True Audio has taken steps to ensure the security of your transaction by using Secure Sockets Layer, the industry standard security protocol. When communicating with a secure server like ours, your browser encrypts the information you send in a way that is extremely difficult for anyone else to decode.  How do you know if your browser supports secure transactions? If it doesn't, you won't be able to complete the checkout process. If you are unable to complete the checkout you can fax or phone your order.  

SSL encrypts your order information to avoid the decoding of that information by anyone other than True Audio. To check the security of your connection, look at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Simply follow the instructions on the screen to place your order. Verify that your credit card information and your email address are correct before completion. When you press our "Place My Order" button you should receive an "Order Confirmation" message. You will receive an additional email listing the shipping address and item(s) ordered.

Some versions of browsers don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server for whatever reason, please place your order by phone. Should you encounter any difficulties you may contact us at 1-800-621-4411, Monday through Friday, 8:00am until 3:00pm Eastern Standard Time.


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